Last updated: June 2026
Refund & Cancellation Policy
Cabio — a product of Launchflow
1. Subscription plans
Cabio is offered as a subscription-based software platform. Plans are billed monthly or annually depending on the plan selected. By subscribing you authorise Launchflow to charge the payment method on file at the start of each billing period.
2. Free trial
Where a free trial is offered, no charge is made during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan at the applicable rate. You may cancel at any time during the trial without charge.
3. Cancellation
You may cancel your Cabio subscription at any time from your account settings or by contacting us at hello@launchflow.co.uk. Cancellation takes effect at the end of the current billing period — you retain full access to the platform until that date. We do not charge a cancellation fee.
4. Refunds — monthly plans
Monthly subscriptions are non-refundable once a billing period has started. If you cancel mid-month, you will not receive a partial refund for unused days, but your access will continue until the end of the paid period.
5. Refunds — annual plans
Annual subscriptions cancelled within 14 days of the initial purchase date are eligible for a full refund, provided the platform has not been used to process live bookings. After 14 days, annual plans are non-refundable. Renewals of annual plans may be refunded on a pro-rata basis within 7 days of the renewal date if requested in writing to hello@launchflow.co.uk.
6. Exceptional circumstances
We consider refund requests on a case-by-case basis where there are exceptional circumstances (e.g. prolonged platform outage caused by Launchflow, billing error, or duplicate charge). Please contact us at hello@launchflow.co.uk with your account details and a description of the issue. We aim to respond within 5 working days.
7. How refunds are processed
Approved refunds are returned to the original payment method within 5–10 working days, depending on your bank or card provider. We do not charge any fee to process a refund.
8. Plan changes and upgrades
When upgrading a plan mid-cycle, the price difference is charged immediately on a pro-rata basis. When downgrading, the new lower rate takes effect from the next billing period — no partial refund is issued for the remaining days on the higher plan.
9. Account termination
Launchflow reserves the right to suspend or terminate accounts that violate our Terms of Service. In such cases no refund will be issued. If you believe your account has been terminated in error, please contact us at hello@launchflow.co.uk.
10. Contact
For billing enquiries or refund requests, contact: Launchflow · 103A London Road, Grays, Essex, RM17 5YB · Email: hello@launchflow.co.uk · Web: cabio.cab.