Documentation
The operator handbook, published
This is the same handbook operators read inside the product — 67 answers across 15 topics. Other vendors make you book a call to learn how their system works. Read ours first.
Getting Started
How a job flows through the system, end to end, and what to set up first.
Bookings
Taking, editing, tracking and cancelling jobs.
Dispatch & Drivers
Getting the right job to the right driver, automatically or by hand.
Pricing & Zones
Turning a route into a fare, and the surcharges that get added.
Customers & Accounts
Individual customers, and the business accounts that get invoiced.
Payments & Invoices
Taking money, chasing it, and putting it on an invoice.
Reports & Driver Pay
What the business made, and what each driver is owed.
Email & Live Chat
The mailbox, the support console, and talking to customers.
Marketing
Campaigns to your customer list, and who receives them.
Website & Widget
Your public site, and putting a booking form on someone else's.
AI & Phone Line
The assistants, and what happens when the phone rings.
Mobile Apps
The driver app, the customer app, and the home screen widgets.
Data & Admin
Importing, exporting, and knowing who changed what.
Connecting Services
Step-by-step for every key and account you have to create elsewhere.
Troubleshooting
The things that go wrong most often, and what to check first.
Beyond the handbook
How the system makes its decisions
Two things the handbook tells you how to use, published instead as how they work — the weights the dispatcher scores drivers on, and what happens to a call nobody picks up.
Read it, then see it running
Everything in this handbook is clickable in the live demo tenant — or book a demo and we'll walk it through with you.